Refund and Returns Policy

Last Updated: March 11, 2025

At Blakeli, we’re all about delivering eyewear you love. If something’s off with your glasses, we’ve got a straightforward refund and return process to make it right.

Exchange Policy

• We don’t offer exchanges right now. Double-check your size, design, and quantity at checkout, as we can’t swap items due to incorrect choices.

Canceling an Order

• Timeframe: Cancel within 6 hours of placing your order by emailing support@blakeli.com with your order number.
• After 6 Hours: Once processing starts or your glasses ship, cancellations aren’t possible.
• Fee: A 10% cancellation fee (based on your total order) applies.

Returns

• Timeframe: You’ve got 30 days from delivery to request a return. After that, orders are final—no refunds.
• Eligible Reasons: We accept returns if your eyewear is:
  • Damaged or broken on arrival.
  • Wrong design, size, or product compared to your order.
  • Not as described on blakeli.com.
• Conditions: Items must be:
  • Unworn, unused, and in original condition.
  • With all tags and packaging intact.
  • Free of minor fixable flaws (e.g., loose screws).

Refund Process

• Step 1 – Request: Email support@blakeli.com within 30 days with:
  • Proof of purchase (e.g., order confirmation).
  • Photos of the issue (if applicable).
  • Your order number.
• Step 2 – Approval: We’ll reply within 2-3 business days with a return address and instructions. Don’t send anything back without approval!
• Step 3 – Shipping: Pack securely, use a trackable carrier, and send us the tracking number. We’re not liable for lost returns.
• Step 4 – Refund: After we receive and check your return (within 2 business days), we’ll refund your full amount—including original shipping—to your payment method. Bank processing may take 10-15 days.

Return Shipping Costs

• You cover return shipping fees, unless the issue is our mistake (e.g., damaged or wrong item)—then we’ve got it covered.

Key Notes

• Returns need email approval—unapproved items won’t be accepted.
• Lost or damaged returns? We need that tracking number to help.
• No refund after 15 days? Email support@blakeli.com—we’ll sort it out.

Thanks for Choosing Blakeli!

We’re here to make your eyewear experience awesome. Questions? Reach out at support@blakeli.com anytime!